Returns & Refunds

Quality Guarantee

At Word Of Mouth Chocolates, we are committed to customer satisfaction and pride ourselves on the excellent quality chocolate products we produce. Every item we sell is carefully inspected before it is shipped. We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully. If your chocolates are defective or damaged upon receipt, we will meet our obligations under the Consumer Guarantees Act. Please contact us immediately after your package arrives, and photograph the exterior and interior of the shipping carton as well as its contents and email the photos to

Word of Mouth Chocolates may under no circumstances be held responsible for any deterioration of the products owing to late collection.

Cancellation/Changing of Orders

Once orders have been shipped, no changes or cancellations of orders can be made. If you wish to change a submitted order that has not yet been shipped, please contact us on 0508 TRUFFLES or to arrange.

Privacy Policy

Some personal information is collected as part of the ordering process. We do not share your personal information with any third party not required to fulfil the order.

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